![]() ![]() When sellers improve their performance then these measures will be removed. “If sellers do not improve then we will take action to encourage them to do so. ![]() We will also always inform sellers of what the consequences may be if they do not improve their service. “If we find that sellers are not offering a high quality service to our buyers, we will communicate with them to let them know they need to improve and give them tips on how to do so. eBay Fees Address Links by Country USA /help/sell/fees.html Canada. However, it seems to be labelled as ‘very high’ can mean only 5 per cent of your items are returned – a small amount.Īnd as Stuart mentioned above, he was not informed he was in this category otherwise he may have chosen not to sell his items on eBay.ĮBay said consequences won’t be applied once a rating improves and users are no longer evaluated as ‘very high’.Īn eBay spokesperson said: “At eBay, we have high expectations for the level of service our sellers provide. The online auction site said sellers who have an evaluation rate as ‘very high’ in the ‘item not as described’ service metric might be subject to increased final value fees of 4 per cent. “I have had no communication from eBay I have no opened cases against me as a seller in the past 12 months, and all my ‘stars’ stand at 5.” One person said: “On my selling ID, I am suddenly being charged “Additional 4 per cent fee for Very High ‘Item not as described’ rates”. Other users experiencing the same issue took to eBay’s forum to say they also weren’t informed of these charges. This fee is added to the final value fee and can increase your total fees significantly. However, because you're selling the item internationally, eBay will also charge an international selling fee. Stuart says that eBay should have informed him that the level of returns would affect his metric score and he would be charged. The final value fee would be 12.55 of 50, which is 6.28, plus 0.30 per order, bringing the total to 6.58. “I mentioned to eBay that I had not had any prior warning that this additional fee was going to be applied, nor any help, advice or assistance in getting the ‘very high’ service metric back down to a normal level.” “Having spoken to the relevant eBay team I was informed this is due to my returns being at about 5 per cent, which is deemed as ‘very high’. Direct Line to pay out £30m in compensation to customers it overcharged 01 September, 2023 How to fund your child through university when money is tight 01 September, 2023 Thanks to Brexit I now spend £700 a month on my son’s medicine 01 September, 2023 ![]()
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